FAQ

Find the most frequently asked questions we get at PetPax Co. here.
  • Here at PetPax Co. we are obsessed with pets! We always work with industry best practices leveraging over 100 years of institutional knowledge and vet verified ingredients! We are committed with our team  to formulate simple,  human grade, high quality supplements for your dog and our own! Our ingredients that are clinically proven to support your dog’s health and overall well-being. We know that when your pup is feeling good, everybody is feeling good!

  • We manufacture our Melts in a facility that adheres to current Good Manufacturing Practice (cGMP) compliant facility that is Safe Quality Foods (SQF). Our team works hard to find the best manufacturing partners, source the highest quality, human grade ingredients, and partner with suppliers who live up to our standards of testing, safety, and quality. We use our supplements with our own dogs so clean, simple, health formulation is an essential part of our product. We follow industry best practices, draw on institutional knowledge and consult directly with vets and pet nutrition experts for all of our products all before even beginning the manufacturing process. We also have every batch verified by a 3rd party lab in Cambridge, Massachusetts for health, safety and quality checks! 

  • Our ZenMelts supplement should be used for health maintenance, for general health improvement and can help support healthy stress relief. Giving your fur baby high quality foods and supplements on a regular basis can help maintain most aspects of health. Here at PetPax Co, we work with Vets on our formulations, as well as using the best quality, human grade ingredients, so you can feel good about giving our products to your pets.

  • Every batch of our soft chews is lab-tested before leaving the facility. We also don’t cut corners and have every batch tested by a third party laboratory for efficacy and traceability of the ingredients. 

  • Mostly, it depends on your dogs diet but there are so many factors on top of that such as their age, breed, activity level, and more! Food supplements give your pup nutrients that are missing from their normal diet. Plus health supplements help keep your dog on their A-Game.

  • We’ve formulated all of our health supplements as oral thin films, which means that they are easy to give because they melt on your dog's tongue or roof of their mouth. We focus on flavoring our strips with pet friendly flavors that most dogs love. So lots of dogs eat them like treats, but if your dog doesn’t quite take to them, you can stick them to the inside lining of the mouth or cheek pocket to dissolve, especially as their daily use is good for their health - just know that you're giving them healthy ingredients that boost their health.

  • While we always suggest you consult with your vet before starting a supplement, our Melts are designed based on weight, so you can give them to a dog at any age! Our ZenMelts should not be given to pups under 12 weeks or pregnant mothers. You will find that your dogs needs and conditions change over time. Supplements for health and prevention of stress are a good way to positively impact your dog’s long-term health and wellness. 

  • For ZenMelts, we base the servings on weight. But remember that we suggest:

    • 1 - 20lbs: 1/2 Melt per day
    • 21 - 55lbs: 1 Melt per day
    • 56+ lbs: 2 Melts per day

    For DentalMelts we suggest at least 1 per day , but for best results, give your pup a DentalMelt everytime you brush your own teeth. This helps to create a healthy routine that keeps your dogs mouth clean and smelling fresh!

  • While we wouldn’t suggest you let your dog nibble on our packaging, we make sure that all of our supplements are individually vacuum sealed so that they stay fresh and are contaminant free.  

  • Our products are meant to supplement your dog’s usual diet to improve their health and wellness. All of our active ingredients are natural, human grade vitamins, minerals and amino acids and should not react with other medications as they are found naturally in their existing diet. However, we strongly recommend discussing the active ingredients in our Melts with your veterinarian if you have any concerns, especially if your pup is taking medication(s), is pregnant or has a pre-existing health condition.

  • For PetPax Co. sustainability is a top priority! All of our miniPax are biodegradable and our cardboard packaging can be fully recycled to minimize our environmental footprint.

  • We ship to all 50 states, and offer free shipping on subscription orders and orders greater than $60. Once processed, most orders will generally take 1-2 days to ship and an additional 3-7 days to deliver depending on the shipment destination. We do not currently ship to PO boxes, APO/FPOs, or international addresses.

  • We know that  your pup will love our Melts, but more importantly, feel healthier with consistent proper consumption. However,  If you’re unhappy with our product, just email anthony@petpaxco.com and we’ll make sure to get you sorted out with a refund.